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The nurse is working on a medical-surgical unit that is short staffed due to a callout. The manager of the unit was unable to replace the nurse, so the extra clients were assigned to the remaining nurses. The manager was able to get the help of unlicensed assistive personnel (UAP) from the house pool to help on the unit. Which action by the nurses would ensure effective care for the client?
Process Reengineering
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.
Control
The process of directing, regulating, or managing activities to achieve certain objectives.
Meeting Customer Needs
The process of identifying, understanding, and adequately fulfilling the requirements and expectations of customers.
Work Process
The sequence of activities or steps taken to achieve a particular end in a business environment.
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