Talkalot,a Cell Phone Company,aims to Maintain an Organizational Focus on Providing

question 81

Multiple Choice

Talkalot,a cell phone company,aims to maintain an organizational focus on providing better customer service.It hopes that this emphasis will result in building strong ________.

• A)job satisfaction
• B)organizational effectiveness
• C)organizational commitment
• D)employee proactivity
• E)business resilience

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Definitions:

Purchase Motivation

The underlying reasons or driving forces behind consumers' decisions to buy products or services.

Information Search

The process by which consumers seek out information about products, services, or brands to make informed purchasing decisions.

Buyer Decision Process

The steps a consumer goes through, including recognition of needs, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Post-Purchase Processes

The series of steps and activities that occur after a consumer has bought a product, including evaluation of satisfaction and potential for repeat purchase.