When Priyanka Instructs New Employees on Handling Customer Complaints,she Motivates

question 8

Multiple Choice

When Priyanka instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Priyanka has effective _____ skills.

• A)human
• B)conceptual
• C)intuitive
• D)visionary

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Definitions:

Myers-Briggs

A psychological assessment tool that categorizes individuals into personality types based on preferences in how they perceive the world and make decisions.

Perception Gathering

The process of obtaining, interpreting, selecting, and organizing sensory information, which forms the basis of our understanding and interaction with the world.

Extraverted Types

Individuals who are characterized by their outgoing, social, and energetic behaviors and a tendency to seek stimulation from external sources.

Myers-Briggs

A personality inventory that categorizes individuals into 16 distinct types based on preferences in perception and decision-making.