Which of the Following Statements Is True of the Service-Positioning

question 23

Multiple Choice

Which of the following statements is true of the service-positioning matrix (SPM)

• A) The horizontal axis of the SPM reflects the number of pathways built into a service system design by management.
• B) The SPM mainly focuses on the alignment of process choice with the characteristics of the manufactured good.
• C) The SPM helps management design a service system that best meets the technical and behavioral needs of customers.
• D) The vertical axis of the SPM denotes the repeatability of a customer's service-encounter activity sequence.

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Definitions:

Oxygen Delivery

The process of providing oxygen to the body's tissues, often involving respiratory and circulatory systems or medical interventions in healthcare settings.

Left-Sided Hemiparesis

Weakness on the left side of the body, affecting the ability to move the left arm, leg, or facial muscles effectively.

Impaired Gas Exchange

A condition where the exchange of oxygen and carbon dioxide in the lungs is less efficient than normal, affecting respiratory function.

Bronchitis

An inflammation of the bronchial tubes, which carry air to and from the lungs, often resulting from infection or exposure to irritants.