_____ Design Focuses on the Interaction,directly or Indirectly,between the Service

question 17

Multiple Choice

_____ design focuses on the interaction,directly or indirectly,between the service provider(s) and the customer.

• A) Service process
• B) Service-encounter
• C) Lean servicescape
• D) Customer benefit package

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Definitions:

Corporal Punishment

A form of physical discipline that involves the deliberate infliction of pain as retribution for an offence, or for the purpose of disciplining or reforming a wrongdoer.

Legal

Pertaining to the system of rules that a particular country or community recognizes as regulating the actions of its members and may enforce by the imposition of penalties.

Educational Neglect

A form of child neglect where a caregiver fails to ensure a child receives adequate education either by not enrolling the child in school or not addressing their educational needs.

Child Maltreatment

Refers to any act by a parent, caregiver, or other individual that results in harm, potential for harm, or threat of harm to a child, including neglect, physical abuse, sexual abuse, or emotional abuse.