In the Context of Service-Encounter Design, High-Contact Systems Would Most

question 40

Multiple Choice

In the context of service-encounter design, high-contact systems would most commonly be found in:

• A) distribution systems.
• B) process designs.
• C) front office operations.
• D) construction services.

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Definitions:

Medical Services

Professional health care services provided by doctors, nurses, and other health professionals to diagnose, treat, and prevent illness.

Implied Term

A condition or element not expressly mentioned in a contract but assumed to be included by virtue of the nature of the agreement or the circumstances under which it was made.

Second-Hand Dealer

A business or individual that buys and sells used goods.

Security Interest

A legal claim or lien on collateral that has been pledged, usually to secure repayment of a debt.