According to Research, Which of the Following Is a Key

question 30

Multiple Choice

According to research, which of the following is a key dimension that customers use to assess service quality

• A) Operational efficiency
• B) Flexibility
• C) Empathy
• D) Queue time

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Definitions:

Mapping-Software

A type of software used to create digital maps, enabling the visualization of spatial information for analysis and planning.

Ratio of Benefits

A comparison that measures the relationship between the benefits achieved from an investment or action and the costs incurred.

Management Process

The systematic approach to achieving organizational goals through planning, organizing, leading, and controlling organizational resources.

Organizational Objectives

The specific, measurable goals that a company aims to achieve to fulfill its mission and progress towards its vision.