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_____ Measures the Degree to Which the Output of a Process

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_____ measures the degree to which the output of a process meets customer requirements.


Definitions:

Operating Segment

An operating segment is a component of a company that engages in business activities from which it can earn revenues and incur expenses, and whose operating results are regularly reviewed by the company's management.

External Customers

Individuals or businesses outside of the company who purchase its products or services, as opposed to internal stakeholders.

Total Income

The aggregate amount of revenue and gains recognized by an entity within a specific period.

Investing Activities

Part of the cash flow statement that shows the cash inflows and outflows related to transactions involving the purchase and sale of long-term assets and investments.

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