The Innovation and Learning Perspective in the Balanced Scorecard Model

question 9

Multiple Choice

The innovation and learning perspective in the balanced scorecard model includes measures such as:

• A) return on investment, economic value added, and shareholder value.
• B) number of cooperative customer-company design initiatives and percent of sale from new services.
• C) training hours per employee, hiring process effectiveness, and revenue per employee.
• D) service-quality levels, design and demand flexibility, and asset utilization.

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Definitions:

Operations Management

The administration of business practices aimed at ensuring maximum efficiency within a company, focusing on managing processes to produce and distribute products and services.

Workflow

The sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.

Reengineering

The process of redesigning business processes and workflows to achieve significant improvements in critical aspects like productivity, cycle times, and quality.

Technology

The use of scientific insights for practical applications, chiefly in the realm of industry.