__________Is the Willingness to Help Customers and Provide Prompt Recovery

question 2

Multiple Choice

__________is the willingness to help customers and provide prompt recovery to service upsets.

• A) Responsiveness
• B) Empathy
• C) Assurance
• D) Reliability

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Definitions:

Vitamin Pill

A dietary supplement in pill form that contains vitamins, used to provide nutrients that may not be consumed in sufficient quantities.

Reinforcement Schedules

The pattern according to which rewards are given in operant conditioning, influencing how quickly and robustly a behavior is learned.

Aversive Conditioning

A form of behavioral training where a negative stimulus is associated with undesirable behavior to reduce or eliminate that behavior.

Observing and Imitating

The learning process by which individuals replicate behaviors, actions, or attitudes witnessed in others.