__________Is the Willingness to Help Customers and Provide Prompt Recovery

question 2

Multiple Choice

__________is the willingness to help customers and provide prompt recovery to service upsets.

• A) Responsiveness
• B) Empathy
• C) Assurance
• D) Reliability

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Definitions:

Premium Amortization

The gradual reduction of the premium paid above the face value of a bond, allocated over the life of the bond.

Bond Premium

The difference between the selling price of a bond and the bond’s face value when the bond is sold for more than par.

Effective-Interest Amortization

A method of amortizing a bond discount or bond premium that reflects the effective interest rate a company pays bondholders over the life of a bond.

Coupon Interest Rate

The annual interest rate paid by a bond expressed as a percentage of its face value.