In the Context of the Net Promoter Score (NPS),which of the Following

question 4

Multiple Choice

In the context of the net promoter score (NPS) ,which of the following is a difference between promoters and detractors?

• A) Unlike promoters,detractors are customers who are associated with scores of 7 or 8.
• B) Unlike promoters,detractors are satisfied customers who may switch to competitors.
• C) Unlike promoters,detractors defect at higher rates.
• D) Unlike promoters,detractors are less price sensitive.

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Definitions:

Deep Brain Stimulation

A neurosurgical procedure involving the implantation of a medical device called a brain pacemaker, which sends electrical impulses to specific parts of the brain.

Obsessive Compulsive Disorder

A mental health disorder characterized by recurring, unwanted thoughts (obsessions) and repetitive behaviors (compulsions).

Rational Emotive Therapy

A form of cognitive-behavioral therapy focusing on identifying and changing irrational beliefs that cause emotional distress.

Eclectic Therapy

A therapeutic approach combining techniques from different psychotherapy traditions based on the client's individual needs.