In the Context of the Net Promoter Score (NPS),which of the Following

question 4

Multiple Choice

In the context of the net promoter score (NPS) ,which of the following is a difference between promoters and detractors?

• A) Unlike promoters,detractors are customers who are associated with scores of 7 or 8.
• B) Unlike promoters,detractors are satisfied customers who may switch to competitors.
• C) Unlike promoters,detractors defect at higher rates.
• D) Unlike promoters,detractors are less price sensitive.

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Definitions:

Brexit

The term used for the United Kingdom's process of leaving the European Union, which officially occurred on January 31, 2020.

Orange Revolution

A series of protests and political events that took place in Ukraine in late 2004, following a disputed presidential election, leading to the peaceful transition of power and significant political changes in the country.

Brexit Campaign

The political campaign leading up to the 2016 referendum in which the United Kingdom voted to leave the European Union.

Crimea

A peninsula in the northern part of the Black Sea, significant for its strategic military importance and historical events such as the Crimean War (1853–1856).