Which of the Following Statements Is True of Service Employees

question 7

Multiple Choice

Which of the following statements is true of service employees

• A) They require good human interaction skills and strong cross-selling skills.
• B) They perform mechanized and rigid processes.
• C) They have little or no interaction with customers.
• D) They rely more on hard technology than soft technology to perform work.

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Definitions:

Achievement

The act of accomplishing or achieving something significant thanks to one's effort or skill, often leading to a sense of fulfillment or pride.

Disequilibrium

A state of imbalance or instability in a system or market, often temporary, where supply and demand do not match.

Job Tenure

The length of time an individual remains employed in a particular job or with a single employer, often associated with job satisfaction and career progression.

Satisfaction

The feeling of fulfillment or pleasure arising from the attainment of one's goals or desires.