Call Scripting Falls Under the Category of the Sales Department's

question 40

True/False

Call scripting falls under the category of the sales department's CRM tools.

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Definitions:

Flooding

A psychological treatment method where a person is exposed to their phobia at its worst until the fear diminishes.

Specific Phobias

An irrational fear and avoidance of a particular object or situation that poses little to no actual danger.

Predisposition

A natural inclination or tendency to suffer from a particular condition or exhibit a particular behavior.

Phobic Reactions

Intense, irrational fears of specific objects or situations that lead to avoidance behavior and can significantly disrupt daily functioning.