Call Scripting Falls Under the Category of the Sales Department's

question 40

True/False

Call scripting falls under the category of the sales department's CRM tools.

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Definitions:

Synesthesia

A condition in which one sense is simultaneously perceived as if by one or more additional senses, such as seeing sound.

Specific Nerve Energies

The theory that different sensory nerves convey specific sensations to the brain.

Sensory Receptor

A specialized neuron that detects a specific type of stimulus and converts it into an electrical signal in the nervous system.

Signal Detection Theory

A means to quantify the ability to discern between information-bearing patterns and random patterns that distract from the information.