Automatic Call Distribution Routes Inbound Calls to Available Agents

question 84

True/False

Automatic call distribution routes inbound calls to available agents.

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Definitions:

Team Goals

Specific objectives set by a group working together, which are intended to guide the team's efforts towards achieving a common purpose.

Reward Individual

A concept focused on providing incentives or benefits to individuals for their achievements or performance.

Total Integration

The comprehensive coordination and alignment of processes, systems, and functions within an organization.

Performing Stage

The fourth phase of team development, characterized by high levels of collaboration, unity, and productivity.