Operational CRM Supports Back-Office Operations and Strategic Analysis and Includes

question 42

True/False

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

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Definitions:

Dimensional

Relating to or denoting a concept that is defined in terms of measurable dimensions or involves a continuum, not categorically distinct states.

Categorical

A term used to describe things that are grouped or classified according to specific categories.

Severity Rating

An assessment tool used to determine the intensity or seriousness of a symptom, condition, or disease.

Psychosocial Factors

Elements of an individual's social and psychological environment that can impact their mental health and behavior.