What Accesses Organizational Databases That Track Similar Issues or Questions

question 43

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the representative who can then relay them to the customer?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) Website personalization

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Definitions:

Transportation Cost

The expenses incurred in moving goods from one location to another, including freight, fuel, and maintenance costs.

Customer Pickup

A service option where customers collect their purchases from a designated location instead of receiving delivery.

Distributor Warehouse

A facility used by a distributor for storing goods prior to their distribution to retailers, wholesalers, or end users.

In-Transit Merge

The process of combining different shipments en route, typically at a hub, to improve transportation efficiency and reduce costs.