Automatic Call Distribution Directs Customers to Use Touch-Tone Phones or Keywords

question 67

True/False

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

---

Definitions:

Repair Expenses

Costs associated with fixing or restoring equipment, property, or goods to their original condition.

Financial Incentives

Monetary benefits used to motivate specific behaviors or actions among employees, customers, or other stakeholders, typically aiming at increasing sales, productivity, or engagement.

Customer Relationships

The interactions and engagements a company has with its customers, with the aim of improving loyalty and satisfaction.

Business Markets

Commercial sectors that involve transactions between businesses rather than between a business and a consumer.