What Is a Place Where Customer Service Representatives Answer Customer

question 21

Multiple Choice

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

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Definitions:

More Stressors

Refers to additional factors or circumstances that cause stress, adding to the physical or psychological pressure experienced by an individual.

Comfortable

A state or situation in which one feels physically relaxed and free from pain, or when a person feels mentally at ease, without worry, stress, or discomfort.

Hardy Personality

A psychological trait which allows individuals to endure stress and adversity with resilience and a positive outlook.

External Locus

A perspective where an individual believes that their life's outcomes are controlled by external forces or factors beyond their personal control.