Interactive Voice Response Automatically Dials Outbound Calls and Forwards Answered

question 22

True/False

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

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Definitions:

Writing

The act, process, or practice of recording thoughts, ideas, or information by inscribing symbols or characters on a surface.

Absence

The state of being away from a place or person, or the neglect to perform a duty or requirement.

Invoice

A document issued by a seller to a buyer listing the goods or services provided, their prices, and the total amount due.

Enforceable

A legal term denoting that an agreement or contract is legally binding and can be upheld in court.