Which of the Following Is a Common Marketing CRM Metric

question 30

Multiple Choice

Which of the following is a common marketing CRM metric?

• A) Number of new prospective customers
• B) Average number of service calls per day
• C) Average time to resolution
• D) Cost per interaction by marketing campaign

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Definitions:

Legitimate Power

Power based on the position a person holds in an organization that is effective only when followers believe in the structure that produces this power.

Informal Group

A group formed naturally with no official structure or formal recognition, often based on personal relationships.

Group Process

The sequence of dynamic interactions and developments that occur within a group setting over time.

Group Development

The phases or stages a group goes through as it forms, progresses, and possibly disbands, including forming, storming, norming, performing, and adjourning.