What Maintains Customer Contact Information and Identifies Prospective Customers for Future

question 29

Multiple Choice

What maintains customer contact information and identifies prospective customers for future sales?

• A) Sales management CRM system
• B) Contact management CRM system
• C) Opportunity management CRM system
• D) Sales force automation CRM system

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Definitions:

Economies Of Scale

The cost advantages that enterprises obtain due to their scale of operation, with cost per unit of output generally decreasing with increasing scale.

Attracting New Buyers

The strategies and practices employed by businesses to appeal to and engage individuals or entities that have not previously purchased their products or services.

Repeat Buyers

Consumers who make multiple purchases from the same brand or vendor, demonstrating brand loyalty or satisfaction with the product or service.

Industry Wide Markets

Markets that span across an entire industry, affecting all organizations within that industry.