Operational CRM Supports Back-Office Operations and Strategic Analysis and Includes

question 42

True/False

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

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Definitions:

Actuarial Records

Data records used by actuaries to calculate insurance risks and premiums, including statistics on mortality, sickness, and disability.

Measures

Quantifiable indicators or metrics used to assess, evaluate, or quantify a particular attribute or outcome in research.

Physical Erosion

The process by which soil, rock, or other surface material is worn away through the action of wind, water, or ice.