Click-To-Talk Functions Allow Customers to Click on a Button and Talk

question 85

True/False

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

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Definitions:

Traditional Model

A conventional or long-established approach, method, or system.

Human Relations Model

A management approach emphasizing personal development, motivation, and employee satisfaction to improve organizational performance.

Quality Control Circles

Groups of workers who meet regularly to discuss and plan how to improve aspects of their work, such as productivity or quality.

Tall Organizations

Organizations with many hierarchical levels, resulting in a greater number of managers or supervisors and a longer chain of command.