What Is Automatic Call Distribution

question 54

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

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Definitions:

Refractory Period

A period immediately following stimulation during which a nerve or muscle is unresponsive to further stimulation.

Homeostasis

The self-regulating process by which biological systems maintain stability while adjusting to conditions that are optimal for survival.

Hunger Pangs

Hunger pangs are sensations of discomfort or pain in the stomach associated with a desire to eat.

Homeorhesis

The process by which a dynamic system adjusts its internal environment to maintain a stable state or trajectory, especially in the context of living organisms maintaining equilibrium.