What Is Automatic Call Distribution

question 54

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

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Definitions:

Service Brake Circuit

The network of components, including lines, valves, and actuators, that allows a vehicle to decelerate or stop by hydraulic or mechanical means.

Charged with Air

Typically refers to pneumatic systems or equipment that has been pressurized with air for operation or use.

Trolley Valve

A valve used in air brake systems on trucks and trailers, allowing the driver to control the trailer brakes independently.

Service Application Valves

Valves used in the maintenance and repair process of various systems, allowing for the control or direction of flow during service.