What Is Call Scripting

question 62

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
• C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Economic Recession

A period of significant decline in economic activity across the economy that lasts for months or years, marked by drops in GDP, income, employment, and trade.

Prosperity

A state of economic well-being and success, marked by financial stability, growth, and the abundance of goods and services.

Inflation

The speed at which overall prices for goods and services increase, resulting in a decline in the value of money.

Federal Reserve

The central banking system of the United States, responsible for implementing the country's monetary policy, stabilizing the economy, and overseeing the nation's commercial banks.