What Gathers Product Details and Issue Resolution Information That Can

question 14

Multiple Choice

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

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Definitions:

Social Environment

The immediate physical and social setting in which people live or in which something happens or develops, including the culture that the individual is educated or lives in.

Physiological Forces

Biological or bodily drives and processes that influence behavior and mental states.

Unconditional Positive Regard

A concept in psychology that entails accepting and supporting a person regardless of what they say or do.

Peers

Individuals who are of similar age, status, or interest, often influencing each other's behaviors and attitudes.