What Is a Place Where Customer Service Representatives Answer Customer

question 21

Multiple Choice

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

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Definitions:

Temperament Categories

Classifications that describe the inherent personality traits of individuals, often based on their emotional and behavioral tendencies.

Difficult Temperament

A behavioral profile in infancy characterized by high levels of negative mood, high activity, and poor adaptation to new situations.

Easy Temperament

A temperament characterised by regularity, adaptability, and a positive mood.

Uninhibited Temperament

A personality trait characterized by outgoing, sociable, and usually confident behavior with less reservation or anxiety in social situations.