Which of the Following Is Not a Current CRM Trend

question 82

Multiple Choice

Which of the following is not a current CRM trend?

• A) Partner relationship management
• B) Supplier relationship management
• C) Employee relationship management
• D) Distributor relationship management

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Definitions:

Cognitive Abilities Test

A standardized assessment used to measure an individual's mental capabilities in areas such as problem-solving, memory, and reasoning.

Cattell's Original Theory

A theory of personality that includes a trait model of personality, emphasizing fluid and crystallized intelligence as key components.

Gf

General fluid intelligence, the capacity to reason and solve novel problems, independent of any knowledge from the past.

Gc

General cognitive ability, a component of intelligence that includes knowledge acquired through experience and education.