What Type of Metrics Includes Number of Prospective Customers, Number

question 131

Multiple Choice

What type of metrics includes number of prospective customers, number of new customers, and number of retained customers?

• A) CRM metrics
• B) SCM metrics
• C) BPR metrics
• D) ERP metrics

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Definitions:

Hierarchy Orientation

Hierarchy orientation refers to the degree to which societies, organizations, or groups value structured ranking and the distribution of power among members.

Virtue

A trait or quality deemed to be morally good and thus is valued as a foundation of principle and good moral being.

Freudian Theory

A psychological theory developed by Sigmund Freud that emphasizes unconscious motivations and conflicts as major factors influencing personality and behavior.

Ego

A part of the psyche that mediates between the conscious, the unconscious, and reality, often involved in self-perception and personal identity.