What Type of Metrics Includes Number of Prospective Customers, Number

question 131

Multiple Choice

What type of metrics includes number of prospective customers, number of new customers, and number of retained customers?

• A) CRM metrics
• B) SCM metrics
• C) BPR metrics
• D) ERP metrics

Discern between different accounting methodologies (accrual vs. cash basis) and their acceptance under GAAP.

Clarify the role and types of contra asset accounts.

Understand the necessity of periodic financial statements and the adjustments required for their preparation.

Grasp the concept of prepayments and their treatment in financial reporting.

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Definitions:

Capacity Analysis

The procedure of figuring out what level of manufacturing capacity is needed by a company to adjust to its products' changing needs.

Time-Driven Activity-Based Costing

Time-Driven Activity-Based Costing is an accounting method that assigns costs to products and services based on the time employees spend on activities.

Order Fulfillment Department

The division of a company responsible for processing customer orders and ensuring the delivery of products or services.

Capacity Analysis

An evaluation process to determine a company's ability to meet its production or service delivery goals with the current resources and infrastructure.