What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 46

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
• B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
• C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
• D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

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Definitions:

Import Substitution

A strategy aimed at reducing foreign dependency through the domestic production of previously imported goods.

Infant Industries

Newly established industries that may not yet be competitive in the global market without protection or support from the government.

Global Rivals

Competitors that operate in multiple countries around the world, often vying for market share in the same industry sectors.

Infant Industry

A newly established sector or industry in its early development stage, often protected by the government through tariffs or subsidies to help it grow.