What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 46

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
• B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
• C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
• D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

Comprehend different benchmarking strategies and their limitations.

Understand the general perspectives considered in the balanced scorecard for different types of businesses.

Define the concept and importance of set-up time in production.

Identify the limitations of traditional accounting systems in performance measurement.

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Definitions:

Facial Expression

Visible changes in the face that communicate emotional states or reactions to situations.

Comic Pages

Pages found in newspapers, magazines, or comic books dedicated to comic strips or sequential art, intended for humor or storytelling.

Schachter And Singer Theory

A psychological theory proposing that emotion is based on two factors: physiological arousal and the cognitive interpretation of that arousal.

Physiological Arousal

A state of heightened physiologic activity, including increased heart rate, sweating, or rapid breathing, often in response to excitement or stress.