The Balanced Scorecard Views the Organization from Four Perspectives, and Users

question 4

Multiple Choice

The balanced scorecard views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives. Which of the following is not one of the four perspectives in the balanced scorecard?

• A) The leading perspective
• B) The internal business process perspective
• C) The customer perspective
• D) The financial perspective

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Definitions:

Big Five

The five basic dimensions of personality found in many factor analytic studies.

Factor Analysis

A statistical approach that explains the variance among observed, correlated variables through fewer, unseen variables known as factors.

Personality Structure

The organization and dynamic interplay of core aspects of personality, including traits, motives, and self-concepts.

Personality Traits

Enduring characteristics that describe an individual's behavior, mindset, and emotional patterns.