What Is an Organization Performing When It Asks Questions Such

question 3

Multiple Choice

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

• A) CRM reporting technologies
• B) CRM analyzing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

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Definitions:

Honor Cultures

Cultures where personal or family reputation and honor are deemed highly important, often influencing social behavior and conflict resolution.

Face Cultures

Societies that emphasize maintaining honor, respect, and social standing, often prioritizing social harmony over individual expression.

Conflict

A process that occurs when individuals or groups perceive that they have incompatible interests, goals, or values.

Robbers Cave Experiment

The Robbers Cave Experiment was a psychological study on intergroup conflict and cooperation, finding that competitive tasks increase hostility between groups while cooperative tasks reduce it.