Which of the Following Is the Recommended Method to Encourage

question 1

Multiple Choice

Which of the following is the recommended method to encourage completion of patient satisfaction surveys?

• A) Refuse to schedule another appointment unless the satisfaction survey has been completed.
• B) Mail multiple copies until the patient complies by completing the survey.
• C) Call the patient to request that the survey be completed by a particular date.
• D) Compensate the patient with an incentive, such as oral health care products.

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Definitions:

Motivating Potential

The capacity of a task, role, or job to inspire sustained interest and effort from those engaged in it.

Job Enrichment Programs

Initiatives designed to enhance job satisfaction and performance by adding more meaningful tasks and giving employees more control over their work.

Extrinsic Rewards

Benefits provided by the employer or an outside source, which serve as motivation for employees beyond internal satisfaction.

Task Significance

The degree to which a job has a substantial impact on the lives or work of other people either within or outside the organization.