Which of the Following Should Be a Factor When You

question 109

Multiple Choice

Which of the following should be a factor when you select an outside collection agency?

• A) Select an agency that will use harsh collection practices
• B) Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay
• C) Encourage the agency to sue the patient
• D) Permit the agency to handle all cases, regardless of special considerations
• E) Continue to ask the patient for payment even though the collection agency is working on the account