The Appropriate Procedure to Follow with a Cancellation Is to ____

question 80

Multiple Choice

The appropriate procedure to follow with a cancellation is to ____.

• A) erase the patient's name from the appointment book and tell the patient to call later to reschedule
• B) draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time
• C) reschedule the appointment but leave the original appointment in the appointment book
• D) tell the patient she must come to the office to cancel the appointment in person
• E) enter the rescheduled time in the appointment book and make a note to cancel the original appointment

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Definitions:

Representativeness Heuristic

A mental shortcut that involves judging the probability or frequency of an event by how much the event resembles the typical case.

Statistical Reasoning

The process of using statistical techniques and methods to analyze data and make conclusions based on data analysis.

Deliberate System

A cognitive process characterized by the slow, logical, and conscious evaluation of information, contrasting with automatic, quick, and unconscious processing.

Automatic System

Processes in the brain that occur without conscious effort, often quickly and based on learned routines.