The Appropriate Way to Deal with a Caller Who Refuses

question 9

Multiple Choice

The appropriate way to deal with a caller who refuses to identify himself is to ____.

• A) put the call through to the physician immediately
• B) suggest that he write a letter to the physician and mark it "Personal"
• C) tell him that you cannot help him if he does not identify himself
• D) ask him to explain the problem to you
• E) forward the call to the office manager

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Definitions:

n Ach

A term referring to the need for achievement, a motivational drive to accomplish goals and succeed.

Ring Toss Game

A game where players throw rings from a distance, aiming to land them around pegs or within targets for points.

Self-Actualization

The realization or fulfillment of one's talents and potentialities, often considered as a drive or need present in everyone.

Inborn Potential

The inherent capacity or natural ability present from birth that can develop into talents or skills with encouragement and practice.