If a Patient Was Overcharged for Services, the Appropriate Procedure

question 8

Multiple Choice

If a patient was overcharged for services, the appropriate procedure is to ____.

• A) tell the patient to pay the current bill and a refund will be mailed
• B) give the patient a credit toward future services
• C) ask the patient to wait for a corrected statement before sending payment
• D) apologize, but tell the patient nothing can be done
• E) refund the difference out of the office's petty cash fund

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Definitions:

SELL Sequence

A structured series of steps or actions within the sales process, often abbreviated and designed to guide sales interactions towards a successful outcome.

Product's Advantage

The unique benefits or features of a product that give it an edge over competing products in the marketplace.

Decision Making

The process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.

International Expansion

The process of a business extending its operations or market reach beyond its home country.