The Best Way to Handle a Patient Who Calls the Office

question 74

Multiple Choice

The best way to handle a patient who calls the office in real, distressing pain is to ____.

• A) schedule an appointment immediately or tell the patient to go to the emergency room.
• B) listen to the patient.
• C) document the patient's symptoms.
• D) advise the patient on methods for pain relief.
• E) schedule an appointment when available.

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Definitions:

Bargaining Power

The capacity of one party to influence the outcome of negotiations by controlling resources or circumstances that are desirable to the other party.

NLRB

The National Labor Relations Board, an independent federal agency in the United States that enforces labor laws in relation to collective bargaining and unfair labor practices.

Strikes

Work stoppages initiated by employees as a protest against their employer, often to demand better pay, benefits, or working conditions.

Business Cycle

The fluctuations in economic activity that an economy experiences over a period, typically seen in periods of expansion and contraction.