When Dealing with a Patient Who Is Nervous, Upset, or Angry

question 68

Multiple Choice

When dealing with a patient who is nervous, upset, or angry, ____.

• A) tell the patient that you will not continue the conversation until the patient settles down.
• B) show empathy and an understanding of the caller's feelings.
• C) tell the caller that you will not be talked to like that and hang up.
• D) insist that the physician take the call.
• E) demand that the patient stop shouting immediately.

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Definitions:

Exemption Amount

The portion of an individual's income that is not subject to tax, as determined by tax laws.

AGI

Adjusted Gross Income, which is gross income minus adjustments, serving as the basis for calculating taxable income on an individual's federal tax return.

Rental Loss

Occurs when the costs of maintaining and renting out a property exceed the income it generates, leading to a financial loss for the owner.

Standard Deduction

A fixed dollar amount that reduces the income on which you're taxed, varying by filing status, and claimed by those not itemizing deductions.