If You Receive Another Call While Talking to a Patient

question 40

Multiple Choice

If you receive another call while talking to a patient, the procedure to follow is to ____.

• A) put the first caller on hold
• B) answer the second call by saying "Hold, please" and return to the first call
• C) make sure the second call is not an emergency before putting that call on hold
• D) tell the second caller to call back when the office is not so busy
• E) place both calls on hold until one of the callers gets tired of waiting and hangs up

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Definitions:

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Evolutionary Processes

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