The First Thing You Should Do When Answering the Telephone

question 38

Multiple Choice

The first thing you should do when answering the telephone is ____.

• A) schedule an appointment for the caller
• B) put the caller on hold
• C) identify the medical office and yourself
• D) notify the physician that a patient is calling
• E) ask the caller why he is calling

---

Definitions:

Therapeutic Factor

An element or aspect of treatment that contributes to the healing process in medical or psychological therapy.

Imitative Behavior

The act of mimicking or copying the actions, behaviors, or attitudes of others, often as a means of learning or socialization.

Interpersonal Learning

The process of gaining knowledge about oneself and others through interactions and social experiences.

Group Therapy Session

A form of psychotherapy where a therapist leads a session with multiple participants, providing a supportive environment to discuss and address psychological issues.