If You Put a Caller on Hold and Determine It

question 16

Multiple Choice

If you put a caller on hold and determine it will be a long wait, ____.

• A) offer to call back
• B) tell the patient to call back
• C) suggest that calling on another day would be better
• D) explain how busy you are and say that you cannot talk
• E) wait five minutes and then hang up the phone

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Definitions:

Auxiliary Assumptions

Additional premises or conditions presumed to be true to support an argument or theory.

Affirming The Consequent

An invalid mixed hypothetical syllogism in which the categorical premise affirms the consequent of the hypothetical premise and the conclusion affirms the antecedent.

Explanandum

The phenomenon or event that is to be explained in a scientific or philosophical inquiry.

Hypothesis

A proposed explanation for a phenomenon made as a starting point for further investigation, testing, or experimentation.