If an Angry Patient Calls in with a Complaint, You

question 33

Short Answer

If an angry patient calls in with a complaint, you should remain calm and speak gently, but you should not become angry or ________.

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Definitions:

Cultural Institution

A cultural institution is an organization that preserves, promotes, or presents cultural heritage, arts, or knowledge, such as museums, libraries, and theaters.

Social Institution

An organized structure and mechanism of social order and cooperation governing the behavior of a set of individuals within a given community.

Interacts

Engages in communication or involvement with someone or something else, often resulting in a mutual influence.

Religion

A set of beliefs concerning the cause, nature, and purpose of the universe, often involving ritual observances and a moral code.