Kenneth Is Preparing Copies of X-Ray and Lab Results from Mrs

question 75

Multiple Choice

Kenneth is preparing copies of X-ray and lab results from Mrs. Vendel's chart to be mailed to another physician's office. He tells you that he thinks this is a waste of time, but Mrs. Vendel called and requested that the records be sent to the other physician's office for a second opinion. How should you respond?

• A) "If she likes the second opinion, we may lose Mrs. Vendel's business."
• B) "It's a good thing she called in person so that she could authorize the transfer."
• C) "Mrs. Vendel is infamous for wanting second opinions; we do this all the time."
• D) "I'm not busy right now; do you want any help copying the records?"
• E) "Has Mrs. Vendel signed a written consent to have the records transferred?"

Identify the factors influencing short-term memory retention.

Describe the encoding processes and importance of sensory to working memory transition.

Understand the role of working memory in cognitive tasks.

Explain the serial position effect and its two components: primacy and recency effect.