Niamh Is a Waitress

question 160

Multiple Choice

Niamh is a waitress. She is serving lunch to customers when one of them asks, "Why don't you smile, honey?" What is the customer demanding from Niamh?

• A) role making
• B) role management
• C) emotion labour
• D) emotion management

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Definitions:

External Environmental Costs

Costs incurred by society as a whole due to the environmental impact of a company's operations, often not reflected on the company's financial statements.

Triple Bottom Line

An accounting framework that broadens a business's focus on social and environmental concerns in addition to financial performance, embodying the principles of sustainability.

Sustainability

Involves practices and strategies that meet present needs without compromising the ability of future generations to meet their needs, highlighting environmental, economic, and social dimensions.

Economic Results

The outcomes related to the financial performance and economic health of a business or economy, reflecting growth or challenges.