What Are the Two Dimensions That Define the Quality of a Product

question 42

Multiple Choice

What are the two dimensions that define the quality of a product or service?

• A) consumer choice quality and process quality
• B) market-perceived quality and performance quality
• C) product quality and market quality
• D) actual quality and assumed quality
• E) absolute quality and relative quality

Recognize effective structuring and organization of business messages.

Understand the importance of clear, concise, and professionally structured messages.

Differentiate between the types of sentences and their appropriateness in business writing.

Recognize and apply proper sentence construction to avoid grammatical errors.

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Definitions:

Cause in Fact

A legal principle that establishes an event as the direct cause of an injury, required for proving negligence.

Res Ipsa Loquitur

A doctrine in tort law that infers negligence from the very nature of an accident or injury, in the absence of direct evidence on how any defendant behaved.

Causation

The relationship between cause and effect, where one event (the cause) directly leads to the occurrence of another event (the effect).

Duty of Care

A legal obligation imposed on individuals or organizations to adhere to a standard of reasonable care while performing acts that could foreseeably harm others.