Since the Consumer Is Automatically Angry with the Manufacturer When

question 78

Multiple Choice

Since the consumer is automatically angry with the manufacturer when something goes wrong with the vehicle, repair and maintenance has become a concern of the various automobile manufacturers. In which component of the Product Component Model would the management need to make improvements if problems such as this are to be solved?

• A) core
• B) functional
• C) packaging
• D) support services
• E) price

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Definitions:

Price-Earnings Ratio

A valuation ratio of a company's current share price compared to its per-share earnings, used to evaluate if a stock is over or undervalued.

Earnings Per Share

A company's profit divided by the number of outstanding shares of its common stock, indicating the portion of a company's profit allocated to each share of stock.

Acquisition

The act of obtaining control of another corporation, either through purchase or merger.