What Is the Term for the Process of Creating,communicating,and Delivering

question 42

Multiple Choice

What is the term for the process of creating,communicating,and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders?

• A) financial planning
• B) controlling
• C) operations management
• D) marketing
• E) demographic profiling

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Definitions:

E-procurement

The use of electronic methods, typically through internet-based applications, to conduct transactions and purchase goods and services.

Procuring Supplies

The process of obtaining materials, goods, and services needed for operations, production, or resale.

Drawbacks

The disadvantages or negative aspects of a situation, plan, or product that may deter decision-making or decrease effectiveness.

Certifications

Formal recognitions provided by third parties, indicating that an individual or organization meets specific standards of quality, skill, or competence.