In Handling Objections During the Sales Call, Nevaeh (The Salesperson)tries

question 196

Multiple Choice

In handling objections during the sales call, Nevaeh (the salesperson) tries to avoid confrontation and never wants to tell the customer he or she is wrong. Instead, Nevaeh will sympathize with the customer and then provide the correct information. This approach is which method?

• A)Compensation
• B)"Feel, felt, found"
• C)Head-on
• D)Indirect

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Definitions:

Units Sold

The quantity of product units sold by a company during a particular period.

Income Statement

An accounting statement that provides a summary of a company's revenues, expenses, and net income over a specific period.

Expenses

The monetary costs incurred in the process of generating revenues, including fixed, variable, and semi-variable expenses.

Contribution Margin Ratio

A financial metric expressing the percentage of each sales dollar remaining after variable costs are subtracted.