US Firms Often Outsource Customer Service to Workers in a Foreign

question 18

Multiple Choice

US firms often outsource customer service to workers in a foreign country.To minimize difficulties,such workers receive cross-cultural training which may include:

• A)Training workers to reduce or eliminate an accent.
• B)Educating workers regarding US culture.
• C)Requiring workers to speak only English while on duty.
• D)All of the above

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Definitions:

Administrative Procedure Act

A law in the United States governing the process by which federal agencies develop and issue regulations, including a requirement for public participation.

Informal Rulemaking

A regulatory process involving the publication of a proposed rule and the solicitation of public comments before the rule is finalized.

Enabling Statute

Legislation that gives a government entity or agency the authority to implement and enforce specific laws.

Constitutionally Permissible

Refers to actions or laws that are allowed within the constraints set forth by a country's constitution.